Delivery & Returns

Royal Mail Tracked (2-4 days) [FREE]

DPD Local Next Working Day - CO2 Neutral [FREE]

Please note (1): DPD services to Northern Ireland, and Highlands & Islands _may take up to one day longer.

Please note (2): Items will not dispatch on UK bank holidays.

Europe

Tracked Service (5-10 days) [£15]

DHL Express Europe (1-3 days) [£20]

Please note (1): Items will not dispatch on UK bank holidays.

Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

USA & Canada

Tracked Service (5-10 days) [£20]

DHL Express Worldwide (2-3 days) [£30]

Please note (1): Items will not dispatch on UK bank holidays.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Rest of World

Tracked Service (5-10 days) [£20]

DHL Express Worldwide (2-4 days) [£30]

Please note (1): Items will not dispatch on UK bank holidays.

Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To request a return please email info@darknorthscotland.com to arrange a return, exchange or refund.

You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.

Please include a note with the RAN number inside the package.

Please send the package to:

Dark North Ltd, 52 Evan Street Stonehaven, AB39 2ET, Scotland United Kingdom

We will notify you via e-mail as soon as we have processed your return. Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.

Our returns policy does not affect your statutory rights.

Product must be fully intact, and in ‘untouched’ condition to qualify for a refund. We cannot process a refund if you send us back an empty box. We may be able to offer you an alternative style to try.

Refunds are processed through PayPal and may take between 5-7 working days to appear back in your account. Please note that this can only be used once per annum per billing address supplied.

All Dark North products are guaranteed against material defect and defective workmanship for 6 months from the date of purchase.

Should you encounter any fault or defective workmanship, please email info@darknorthscotland.com to arrange your return and/or replacement.

You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.

Please include a note with the RAN number inside the package.

Please send the package to:

Dark North Ltd Returns, 52 Evan Street, Stonehaven, Scotland, AB39 2ET, United Kingdom

We will notify you via e-mail as soon as we have processed your return.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.

Our returns policy does not affect your statutory rights.